TERMS AND CONDITIONS OF SALE:
By purchasing a ticket to travel on a train run and operated by Umgeni
Steam Railway you, together with all the members of your party, will have
automatically acknowledged that you have read all the terms and conditions
and the limitations of liability relevant thereto, and will be deemed to
have accepted them without alteration. You will also be deemed to have informed
all the members of your party of the content and importance of these terms
and conditions. Adults who purchase tickets on behalf of minor children will
be deemed to have the legal authority to accept these conditions on their
behalf.
Delivery Policy:
Whilst Umgeni Steam Railway will use its best efforts, and all reasonable endeavours,
to run its services in accordance with the published schedule, however, this
may not always be possible. The reliability of heritage steam locomotives
is inevitably less than more modern trains. Umgeni Steam Railway runs over
tracks belonging to either Spoornet or Metro Rail. In terms of an access
agreement signed with those companies, the acceptance and passage of heritage
trains is neither company's highest priority. In light of these facts, the
purchase of your ticket is subject to theses terms and conditions:
Refund Policy:
Once a booking is made no
refund will be issued under any circumstances unless
the service is cancelled by Umgeni
Steam Railway. The provision of an alternative steam loco or
late running due to such change or for any other reason will not constitute
a cancellation of the service for these purposes. Should it is deemed necessary that a refund
be given it will not exceed the ticket price actually paid by the purchaser
and Umgeni Steam Railway reserves
the right to deduct any expenses it has incurred in the processing of the original payment (i.e.
bank commissions and fees etc.) and shall not be liable for any additional loss (including consequential
loss) caused by any delay and/or cancellation of the service, or for
any missed connection due to late running or closure of the railway.
Off Train:
The venues, side tours and other off-train facilities are not operated, nor under the direct control of,
Umgeni Steam Railway. We will use our best efforts to ensure that the venues and their service are of a suitable standard, but we cannot be liable for problems at venues, or on side tours or off-train facilities.
Customer Data Privacy Policy:
It is understood, and intended, that no data - telephone or cellphone contact details, e-mail addresses, name addresses or any other personal information be released or divulged on a public basis, and that the data thus provided will remain the property solely of Umgeni Steam Railway and/or its agents and/or employees, unless specifically asked to do so.
Safety and Security Policy:
Passenger Conduct:
Anti-social conduct, including drunkenness, will not be tolerated and may result in the offender being removed from the train. Passengers are also required to comply with any request from the train staff relative to train management and safety.
No Smoking:
For the safety and comfort of our passengers, smoking is not permitted
anywhere on Umgeni Steam Railway trains.
This conforms with Government regulations regarding smoking in public places. Also, in our case we
have valuable wooden coaching stock (thus presenting a fire risk) and often travel when environmental
conditions are such that there is a great risk of bush fires. Line-side fires may cause delays to
our trains and can cause damage to our rolling stock and to the property of others. As a heritage
operation we try to be in partnership with the people who live and farm alongside the lines we travel
over. Umgeni Steam Railway reserve the right to evict the offending passenger from the train and
impose fines where applicable under the the terms of the government no-smoking policy. We really
appreciate your efforts in not smoking on our trains.
On Board Safety:
Please take great care
if you cross from one coach to another. Do not stand in the walkway, but
cross quickly from one coach to the next. Bare feet are a great risk, so
you are required to wear shoes or sandals at all times whilst on the train.
No "heelies" or
skates are allowed. In addition, some station areas where we stop may be
littered with broken glass, thorns and other sharp objects which could cause
serious injury to bare feet.
Detraining (disembarking):
Passengers may not 'detrain' at any point on the journey except when authorised by Umgeni Steam Railway personnel. Passengers must detrain carefully, especially where there is no high-level platform and passengers have to disembark with the use of steps provided. Make use of the help and advice of the Umgeni Steam Railway staff when detraining. Once off the train, passengers must be aware that they are on the premises of a real working railway. Passengers must watch out for other trains which may approach silently (electric Metro trains are surprisingly silent). Passengers may not leave the established public area (station or platform) nor cross over or loiter on any railway tracks. Use the footbridges and underpasses where provided or cross tracks only under direct supervision of qualified Umgeni Steam Railway staff.
Windows:
Leaning out of the windows whilst travelling is dangerous not only because of the possibility of falling out but also because, in some places, the line-side tree branches and vegetation are not regularly cut back and can cause injury to projecting body parts. Smaller children, by virtue of their size and shape and their ability to climb on seats and arm rests, are especially vulnerable to overbalancing. Parents must take extra care and ensure that windows next to children are not fully opened.
Children:
Children must be accompanied throughout
the journey by a responsible adult. Parents, adults and other carers accompanying
children are reminded of their responsibility and the need to adequately
supervise and control those in their care.
Wet or Cold Weather:
Umgeni Steam Railway takes absolutely no responsibility whatsoever for any inconvenience, damage, injury or loss of any nature or any difficulties arising from adverse weather conditions. During periods when thunderstorms or inclement weather can be expected, passengers should ensure that they bring suitable protection such as umbrellas and raincoats. Our trains are not heated, so please bring adequate travel blankets and warm clothing for the early morning starts and late afternoon returns in the winter months.
Transaction / Payment Currency:
All sales of tickets will be performed in South African Rand (ZAR)
and will be converted as such from any foreign exchange at the time of payment. The asking price is
quoted in ZAR (South African Rand).
